Payment Methods on the FoundrSpace App
Why Didn’t My Payment Go Through?
There are a couple of common reasons why a payment might fail:
Insufficient Funds: Your account may not have enough available balance to process the payment.
Expired Card or Payment Method: The payment method on file might have expired or been deactivated.
But My Card Isn’t Expired!
If your card hasn’t expired, the issue could be with your bank. Sometimes, payments fail due to temporary bank issues or security flags that prevent the transaction from going through. Unfortunately, the payment system we use doesn’t always provide us with detailed information—sometimes it simply tells us to ask you to contact your bank.
What Should I Do?
To resolve the issue and ensure your payments are processed smoothly moving forward, please try the methods below:
Method A: Update Your Payment Method
Go to your membership’s location and navigate to Membership > Billing.
Under Payment Methods, click Add to enter your new payment details.
Important: After you’ve added your new payment method, don’t forget to click the three dots next to it and set it as your default. Payments won’t process unless you set the new card as default, even if it's added correctly.
If you need help, check out this video walkthrough that guides you through each step. [We may need to record our own - Spacebring’s interface on the video is outdated]
Method B: Contact Your Bank:
If your payment method is updated and still not processing, contact your bank. Sometimes, they may block transactions for security reasons or flag them as suspicious. Confirm that there are no issues on their end that could be preventing the payment.
Need Help?
If you’re still having trouble or would prefer help in person, you can always drop by and we can assist you with updating your payment method on the spot.
Please note, we cannot set your default card or add a new payment method for you, as these actions need to be done through your account.